Customer Service Executive
Job Summary
Our client is looking for a Customer Service Executive to handle client enquiries, prepare quotations and sales orders, and maintain strong customer relationships. The ideal candidate should have relevant customer service or sales support experience and possess bilingual communication skills in English and Chinese. This role supports daily operations, coordinates with internal departments, and contributes to business development activities in a fast-paced environment.
Responsibilities
- Handle customer enquiries and requests
- Prepare quotations, sales orders and agreements
- Maintain customer relationships and visit clients
- Coordinate with internal departments
Required Skills
- Diploma in Business Studies or related field
- 1-2 years customer service/sales support experience
- Bilingual in English and Chinese
- Proficient in Microsoft Office
Job Details
Job Responsibilities:
- Handle customer enquiries, requests and follow-ups.
- Prepare quotations, sales orders, service agreements and related documents.
- Follow up on quotations, POs, payments and maintenance contracts.
- Maintain customer relationships, conduct customer visits and gather feedback.
- Coordinate with internal departments on customer requests and work orders.
- Prepare sales and quotation reports and maintain proper records.
- Support credit control, marketing and business development activities.
- Keep updated on market and industry information.
Job Requirements:
- Diploma in Business Studies, Office Administration or related field.
- 1–2 years of relevant customer service/sales support experience.
- Experience in service, industrial products or building-related industries is an advantage.
- Good English and Chinese communication skills to liaise with Chinese-speaking customers.
- Proficient in Microsoft Office.
- Customer-oriented, meticulous and well-organized.
- Able to manage multiple tasks in a fast-paced environment.