Ambulance Assistant Manager
Job Summary
The Operations Assistant Manager for Emergency Medical Services (EMS) is responsible for overseeing daily ambulance operations, manpower deployment, and ensuring service readiness. This role involves supervising frontline EMTs and drivers while maintaining strict adherence to regulatory standards and SOPs. You will work closely with leadership to optimize operational efficiency and coordinate resources during emergency cases.
Responsibilities
- Oversee daily EMS operations and ambulance readiness
- Supervise EMTs, drivers, and frontline staff
- Manage manpower deployment and rostering
- Ensure compliance with regulatory standards and SOPs
- Coordinate with healthcare partners and internal teams
Required Skills
- Diploma or Degree in Healthcare/Operations
- EMS or healthcare operations experience
- Team supervision and rostering
- Operational problem-solving
- Strong communication skills
Job Details
Operations & Deployment
- Oversee daily EMS operations, including ambulance readiness and crew deployment
- Monitor response times, manpower allocation, and operational KPIs
- Ensure smooth coordination of emergency cases and resources
Team Management & Support
- Supervise EMTs, drivers, and operations staff
- Support rostering, manpower planning, and shift coordination
- Handle ground issues and provide operational guidance to frontline teams
Compliance & Quality Assurance
- Ensure adherence to regulatory standards, protocols, and SOPs
- Support audits, incident reviews, and continuous improvement initiatives
- Maintain proper documentation and reporting standards
Stakeholder Coordination
- Liaise with internal teams, healthcare partners, and relevant authorities
- Support operational reporting to senior management
- Assist in planning and executing new operational initiatives
Job Requirements
- Diploma or Degree in Healthcare, Nursing, Paramedicine, or Operations Management
- Prior experience in EMS, ambulance services, healthcare operations, or frontline services preferred
- Experience in team supervision, rostering, or operations coordination
- Strong organisational, problem-solving, and communication skills
- Able to work in a fast-paced, high-pressure environment