Customer Service Executive

Job Responsibilities - Serve as the primary point of contact for customer enquiries related to Noise Monitoring, Infrared Thermography, Vibration Monitoring, Load Testing, and EV Charger Inspection services. - Prepare and follow up on quotations, service proposals, work orders, and customer requests to ensure timely conversion into confirmed jobs. - Coordinate closely with operations teams to schedule site visits, inspections, testing activities, and reporting deliverables. - Monitor job progress and proactively update customers on service schedules, work status, report issuance, and completion timelines. - Ensure accurate creation and maintenance of customer records, quotations, sales orders, and service documentation in SAP or other company systems. - Liaise with technical teams, billing personnel, and customers to resolve operational issues and ensure smooth service delivery. - Track outstanding quotations, expiring contracts, recurring service requirements, and customer follow-up actions. - Assist in contract administration, purchase order processing, invoicing coordination, and documentation management. - Handle customer feedback and complaints professionally, ensuring prompt resolution and escalation where required. - Support business development initiatives, customer retention efforts, and departmental objectives through exceptional customer service. Requirements - Diploma or equivalent qualification in Business Administration, Customer Service, Engineering, or related disciplines. - Minimum 2 years of experience in customer service, sales support, account coordination, or service administration. - Strong communication and interpersonal skills with a customer-centric mindset. - Ability to coordinate multiple projects and priorities in a fast-paced environment. - Strong attention to detail and ability to maintain accurate records and documentation. - Proficient in Microsoft Office applications; experience with SAP S/4HANA or ERP systems is advantageous. - Ability to work independently while collaborating effectively with cross-functional teams. - Experience supporting technical, engineering, inspection, maintenance, or testing services will be an advantage. - Good command of written and spoken English.