Customer Service Call Center
Job Summary
The Customer Service Officer will manage inbound and outbound banking inquiries with a focus on credit card services, disputes, and payments. The role requires maintaining high-quality service standards and performing customer verification within banking systems. Candidates must be prepared to work in a 24/7 rotating shift environment including nights, weekends, and holidays.
Responsibilities
- Manage inbound and outbound customer calls
- Assist with credit card and banking service inquiries
- Perform customer verification and record updates
- Support 24/7 rotating shift operations
- Meet service quality and productivity targets
Required Skills
- Call center or banking experience
- Strong communication skills
- Problem-solving abilities
- Proficiency in computer systems
- Adaptability to rotating shifts
Job Details
Job Description:
- Handle inbound and outbound customer calls in a professional manner.
- Provide assistance on credit card enquiries, disputes, payments, and other banking services.
- Perform customer verification and update records in banking systems.
- Resolve customer issues or escalate cases in accordance with established procedures.
- Ensure compliance with internal policies, regulatory requirements, and PDPA guidelines.
- Support 24/7 rotating shift operations, including nights, weekends, and public holidays.
- Achieve service quality, productivity, and customer satisfaction targets.
Job Requirements:
- Prior experience in call centre, customer service, or banking is preferred.
- Good communication and interpersonal skills.
- Strong customer service mindset and problem-solving abilities.
- Comfortable working with multiple systems and computer applications.
- Willing and able to work on a 24/7 rotating shift schedule.
- Knowledge of credit card or banking products will be an advantage.
- Ability to work in a fast-paced and service-driven environment.
- Strong teamwork, adaptability, and positive working attitude.
- High level of accuracy and attention to detail.
- Able to remain calm and professional when handling challenging situations.
- Strong sense of responsibility and integrity in handling confidential information.
- Commitment to meet performance and service standards.