Customer Service Officer
Job Summary
We are seeking a responsible Customer Service Officer to coordinate shipments and fulfill customer requirements. The role involves managing import and export documentation, handling customer enquiries, and providing sales support. You will be expected to deliver a high standard of service to ensure total customer satisfaction.
Responsibilities
- Coordinate import and export shipments
- Prepare permit declarations
- Manage customer enquiries and order status
- Handle invoicing and billing
- Draft and issue customer quotations
Required Skills
- 2+ years Customer Service experience
- Freight Forwarding industry knowledge
- Cross Trade Shipment handling
- Communication and customer service skills
- Team player
Job Details
Responsibilities:
- Responsible for coordinating all import and export shipments based on allocation.
- Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air).
- Ensure daily customers’ enquiries are attended to and not limited to order and delivery status.
- Handling incoming calls with the intent of providing customer satisfaction.
- Work in conjunction with sales representatives to provide pre- and post-sales support.
- Ensure timely and accurately client invoicing and billings to customers.
- Purchase of insurance and arrange any insurance claim for customer.
- Responsible to draft and issue quotation to potential and existing customer.
- Any other ad-hoc duties task by manager.
Requirements:
- Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred).
- Ability to handle Cross Trade Shipment.
- Friendly and Customer Service Driven.
- A Team Player.
- Good communication and customer service skills.