Senior Customer Service Officer
Job Summary
We are hiring additional Customer Service Officers to address the needs of all customers and ensure an exceptional guest experience. You will be responsible for handling inquiries, managing salon appointments, and resolving customer feedback to maintain high service standards. If you are passionate about customer service and want to be part of our growing family, we invite you to join our team.
Responsibilities
- Manage customer inquiries and appointments
- Resolve customer feedback and concerns
- Ensure exceptional salon guest experience
- Monitor service quality and gather feedback
Required Skills
- Professional grooming and presentation
- Precise communication skills
- Customer service oriented
- Beauty industry experience preferred
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries
- Handle and resolve customers’ feedbacks and concerns
- Ensure a wonderful salon experience for our customers to increase customer retention
- Handling phone enquiries with etiquette
- Serving light refreshments to customers and attending to their needs
- Schedule customers’ appointments and other ad-hoc duties as assigned
- Gather customer satisfaction levels and feedback on customer services for continuous improvement
- Provide feedback and ideas to improve operations and enhance customer experience
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills
- Service oriented and passionate about serving customers
- Prior experience in the beauty line would be advantageous
- Prefer can start immediately
WHAT TO EXPECT:
- Training is provided
- Opportunity for career progression
- Staff Discounts
- Birthday Vouchers
- Annual Leave, Marriage and Compassionate leaves
- Good performance annual increment