Customer Service Officer
Job Summary
The Customer Service Officer will attend to walk-in customers and handle various banking inquiries and transactions. This role involves supporting clients with account-related services, digital banking platforms, and self-service channels. You will be responsible for maintaining high service standards while ensuring compliance with internal banking policies and procedures.
Responsibilities
- Attend to walk-in customers
- Handle banking enquiries and transactions
- Support digital banking and self-service
- Ensure policy compliance
- Promote banking products
Required Skills
- Minimum Diploma qualification
- Strong communication skills
- Customer-oriented mindset
- Interpersonal skills
- Banking operation knowledge
Job Details
Job Description:
- Attend to walk-in customers and provide professional customer service.
- Handle customer enquiries and banking transactions accurately.
- Support customers on account-related services and banking products.
- Handle inbound customer enquiries via phone and branch support.
- Assist customers with digital banking platforms and self-service channels.
- Promote and introduce suitable banking products and services.
- Resolve customer issues and escalate matters when required.
- Ensure compliance with banking policies and operational procedures.
- Work closely with internal stakeholders to ensure smooth customer experience.
- Deliver excellent service standards and maintain customer satisfaction.
Requirements:
- Minimum Diploma qualification or equivalent.
- Entry-level candidates are welcome to apply.
- Customer service experience in banking or call centre environment will be an advantage.
- Good communication and interpersonal skills.
- Customer-oriented and able to work in a fast-paced environment.
- Comfortable handling both face-to-face and phone enquiries.
Working Hours:
- Office / Banking hours