Customer Service Executive
Job Summary
We are looking for an energetic person with sharp social skills to provide friendly and professional customer service. You will handle inquiries through multiple channels while maintaining a well-organized workflow. The role requires problem-solving abilities and a commitment to delivering a positive customer experience.
Responsibilities
- Manage customer orders and inquiries
- Maintain customer database
- Coordinate order fulfillment across departments
- Perform service recovery and resolve issues
- Achieve team sales and quality targets
Required Skills
- Excellent communication skills
- Customer-oriented mindset
- Attention to detail
- Problem-solving ability
- Ability to work in fast-paced environments
Job Details
Responsibilities:
- Handle day to day customer order enquiries, order-taking, processing, verification, amendments and cancellation through multiple channels (hotline, email, social media)
- Create and maintain customer database
- Understand customer needs and provide accurate information and suggestions to enhance customers’ experience
- Communicate across departments to ensure that orders are fulfilled
- Follow up on outstanding orders and perform call back to customers if necessary
- Provide timely service recovery to resolve problems or issues and escalate if necessary
- Collect data and feedback from customers and close the customer feedback loop
- Work as a team to achieve set targets for sales and ensure that the call centre service quality level is met
Qualifications & Requirements:
- Diploma in any discipline
- Experience in customer service or contact centre will be an added advantage
- Customer-oriented with good interpersonal and communication skills
- Pleasant disposition and personality
- Possess a sense of urgency
- Good phone etiquette
- Attention to detail
- Team player who thrives in a fast-paced environment
- Able to prioritise tasks effectively