Customer Service Coordinator
Job Summary
You will manage customer communications and scheduling for aircon servicing, repairs, and installations. You are responsible for preparing accurate quotations and maintaining detailed job records to ensure efficient operations. This role focuses on supporting technician coordination and driving customer satisfaction.
Responsibilities
- Manage customer enquiries and bookings
- Coordinate technician schedules
- Prepare service quotations
- Maintain operational job records
- Perform customer billing reconciliation
Required Skills
- English and Mandarin proficiency
- Basic AC system knowledge
- Strong communication skills
- SPM certificate (for Malaysians)
- Positive working attitude
Job Details
Responsibilities:
- Respond promptly to customer calls and WhatsApp enquiries about aircon breakdown checks, servicing, installation, and booking to ensure timely support.
- Schedule and coordinate technician assignments to optimize job order completion and resource use.
- Follow up on job orders and resolve customer complaints to maintain service quality and customer satisfaction.
- Conduct after-sales follow-up to confirm service effectiveness and encourage repeat business.
- Prepare accurate quotations based on customer requirements and service scope to facilitate sales and approvals.
- Input job data into the company system daily to maintain up-to-date records for operational tracking.
- Perform daily customer reconciliation to ensure billing and service records are accurate and complete.
- Apply basic knowledge of common air-conditioning systems to assist in customer enquiries and technician coordination.
Required competencies and certifications:
- Demonstrate a positive working attitude to support team collaboration and customer service.
- For Malaysians: Hold a minimum SPM certificate (required for MOM work permit application).
- Basic knowledge of common air-conditioning systems.
- Proficiency in English and Mandarin to communicate effectively with diverse customers and team members.
Working Hours:
- Monday to Friday: 8:30am – 5:30pm
- Saturday: Half day (home-based, standard office hours)