Customer Service Executive Healthcare

Responsibilities: - Assist TCM physicians in providing patient care and treatments. - Prepare and maintain treatment rooms and equipment. - Manage patient flow and ensure smooth clinic operations. - Administer basic TCM treatments under the supervision of a physician. - Educate patients on prescribed treatments and herbal medicines. - Maintain accurate patient records and assist with administrative tasks. - Ensure the cleanliness and organization of the clinic. - Participate in clinic events and community outreach programs. - Selling of treatment and services. Patient Care & Customer Service: - Welcome patients and visitors warmly, ensuring a positive and comfortable clinic experience. - Attend to patient enquiries professionally through phone calls, WhatsApp, email, and walk-in visits. - Build strong relationships with patients by providing excellent service and follow-up care. - Assist patients with appointment scheduling, treatment enquiries, and clinic services. Appointment & Patient Management: - Manage patient appointments efficiently and coordinate schedules with physicians and therapists. - Register new patients accurately and maintain up-to-date electronic patient records. - Keep practitioners informed of patient arrivals, rescheduling requests, cancellations, and other important updates. - Support patient retention and follow-up activities to encourage continued care and treatment compliance. Insurance & Payment Administration: - Verify insurance eligibility and assist patients with insurance-related enquiries. - Process medical insurance claims and ensure all required documentation is submitted accurately. - Assist with payment collection and provide clear explanations of available payment options and packages. Clinic Operations & Team Support: - Work closely with physicians, therapists, and clinic staff to ensure smooth daily operations. - Assist in coordinating patient care and ensuring a seamless patient journey. - Maintain accurate records, filing systems, and administrative documentation. - Support clinic promotions, health talks, events, and patient engagement activities. - Ensure patient confidentiality and compliance with healthcare regulations and company SOPs. Requirements: - Prior experience in a TCM clinic or healthcare setting is a plus. - Strong communication and interpersonal skills. - Fluent in English and Basic Mandarin (to educate patients on correct consumption of TCM Herbal Medication and able to communicate effectively with Chinese-speaking patients and to assist in translating medical instructions and consultation notes). - Detail-oriented with strong organizational skills. - Ability to work independently and as part of a team. - Compassionate and patient-focused. - Proficient in Microsoft Office and basic computer applications.