Customer Service Executive
Job Summary
The Customer Service Executive will manage overseas coordination for freight forwarding operations. This role focuses on maintaining high service standards, handling customer quotations, and ensuring smooth inbound and outbound shipment processes. The candidate will work closely with overseas partners and local clients to provide effective support in a fast-paced environment.
Responsibilities
- Coordinate overseas and local shipments
- Manage customer enquiries and quotations
- Support sea and air freight operations
- Maintain data reports and service quality
Required Skills
- 2+ years freight forwarding experience
- Strong communication skills
- Basic sea/air shipment knowledge
- Independent and team-oriented
Job Details
Job Description
Position Title: Customer Service Executive (Overseas Coordination – Freight Forwarding)
Working Hours: 5 Days (Monday – Friday, 8:30 AM – 5:30 PM / 9:00 AM – 6:00 PM)
Salary Package: Basic Salary + PB + VB + AWS + Medical Benefits
Duration: Permanent Role
Key Responsibilities
- Ensure high service standards for overseas partners, support customer satisfaction, and identify new business opportunities.
- Maintain service quality by following standard procedures and customer service practices.
- Respond to customer enquiries on quotations and operations accurately and in a timely manner.
- Handle enquiries from overseas partners, prepare quotations, and follow up accordingly.
- Coordinate with overseas partners for incoming and outgoing shipments.
- Reach out to local customers and provide service support.
- Understand sea and air shipment processes for both inbound and outbound operations.
- Manage shipment-related issues and coordinate solutions.
- Perform accurate data entry and maintain reports.
- Perform ad-hoc duties as assigned.
Requirements
- At least 2 years of relevant working experience.
- Positive attitude with a customer-focused approach.
- Able to work in a fast-paced environment.
- Basic knowledge of sea and air shipment procedures is preferred.
- Good communication skills and able to work well in a team.
- Able to work independently with minimal supervision.
- Willing to work additional hours when required.