Customer Service Executive
Job Summary
A fast-growing EV company is seeking a proactive Customer Service & Operations Executive to handle customer communications, coordinate installations, and manage administrative tasks. The role involves liaising with customers and automotive partners to ensure smooth project execution. Candidates with 1-2 years of experience in customer service or operations are encouraged to apply.
Responsibilities
- Manage customer communications via phone, WhatsApp, and email
- Coordinate the customer journey and installation schedules
- Prepare quotations, invoices, and maintain project records
- Liaise with automotive partners and internal installation teams
- Provide general operational and administrative support
Required Skills
- 1–2 years of experience in customer service, admin, or operations
- Good communication and interpersonal skills
- Strong organizational skills and attention to detail
- Proficiency in Microsoft Office and ability to learn new systems
Job Details
What You’ll Be Doing:
Customer Service & Coordination
- Be the key contact for customers via phone, WhatsApp and email.
- Attend to customer enquiries, understand their needs and provide timely assistance.
- Coordinate the customer journey from initial enquiry through to installation completion.
- Arrange site surveys, installation appointments and follow-ups.
- Prepare quotations and invoices using established templates.
- Follow up with customers on quotations, payments, appointments and outstanding matters.
- Coordinate closely with installation teams to ensure appointments and projects run smoothly.
- Liaise with dealer and automotive partners such as BMW, MINI, Lexus, BYD and Eurokars on customer cases and charger arrangements.
- Keep customers updated on their installation progress and ensure a positive customer experience.
- Handle customer queries and work with the relevant teams to resolve issues promptly.
Operations & Administration
- Maintain accurate customer and project records.
- Coordinate EV charger reservations for confirmed installations.
- Assist with inventory tracking and stock movements.
- Keep customer and project documentation organised and up to date.
- Update internal systems and ensure processes are followed according to company SOPs.
- Provide general administrative and operational support when required.
What We’re Looking For:
- 1–2 years of experience in customer service, customer support, coordination, administration or operations.
- Good communication and interpersonal skills.
- Comfortable communicating with customers through phone, WhatsApp and email.
- Organised, responsible and able to manage multiple cases at the same time.
- Strong follow-up skills and attention to detail.
- Comfortable using Microsoft Office and learning new systems.
- Positive attitude with the ability to work independently in a fast-paced environment.
- Prior experience in automotive, EV, electrical, construction or logistics is an advantage, but not required.
Why Join Us?
- Work in the fast-growing EV industry
- Customer-facing role with a mix of service, coordination and operations
- Performance Bonus of up to 2 months
- Additional incentives
- Medical reimbursement of up to $250 per year
- Company mobile phone provided
- Monday to Friday, 9am–6pm
- Permanent position
- Salary of up to $3,000 basic + performance bonus + incentives