Customer Service Officer
Job Summary
The Customer Service Officer will provide administrative support for case management systems and corporate gift coordination. The role involves managing mail and courier services to ensure timely logistical operations. Additionally, the officer will deliver professional customer service by handling enquiries and escalating cases according to established workflows.
Responsibilities
- Manage case management system operations
- Coordinate corporate gifts and billing contacts
- Handle mail and courier logistics
- Respond to customer enquiries
- Escalate cases to appropriate teams
Required Skills
- O Level education
- Customer service experience
- Administrative skills
- Basic computer literacy
- Excel proficiency
Job Details
Administrative Support:
- Manage Case Management system admin operations including role assignments, basic report generation and category maintenance.
- Assist with corporate gifts management and coordination.
- Assist with adding and removing of Billing Contacts for organisation.
Mail and Courier Management:
- Prepare outgoing mail (registered, local and overseas) for postage.
- Coordinate courier deliveries and pickups with proper record keeping.
- Follow up closely to ensure timely delivery and pickup completion.
Customer Service Operations:
- Provide professional customer service by responding to enquiries across company service touchpoints within Service Level Agreement.
- Handle customer enquiries, assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows.
Requirements:
- Singaporean only.
- Minimum O Level with relevant experience in customer service or administration.
- Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems).