Customer Service Support Executive

Responsibilities: - Provide frontline customer service support to couples and visitors at the Registries of Civil and Muslim Marriages (ROM/M) - Assist with registration and reception duties for solemnisation appointments - Support queue management and ensure the smooth flow of customer appointments and ceremonies - Handle general customer enquiries and provide accurate information on registration procedures and requirements - Assist customers with the use of self-service kiosks and provide basic troubleshooting support - Support document verification processes and administrative activities in accordance with established guidelines - Coordinate with internal teams to ensure a positive customer experience throughout the customer journey - Assist with the setup and closing of customer service areas, solemnisation rooms and self-service kiosks - Maintain accurate records and prepare simple reports when required - Perform other administrative and operational duties assigned by the management Requirements: - Minimum ITE, NITEC, Higher NITEC, Diploma or equivalent qualification - At least 1 year of customer service, front desk, hospitality, retail, healthcare or administrative experience - Able to communicate effectively in both English and Mandarin - Customer-oriented with strong interpersonal and communication skills - Comfortable interacting with members of the public in a professional environment - Proficient in Microsoft Office applications and general computer usage - Able to multitask and work in a fast-paced environment - Responsible, proactive and able to work independently as well as in a team Additional: - Working Hours: Monday to Friday: 8.00am to 5.30pm; Saturday: 8.00am to 5.30pm - Off on Sundays and Public Holidays