Customer Service Officer
Job Summary
We are seeking service-oriented individuals to support customer service and administrative operations in a dynamic outsourced project. The role involves managing appointments, registrations, and ceremony-related activities to ensure smooth operations. You will be responsible for assisting stakeholders and maintaining a professional environment for all visitors.
Responsibilities
- Manage queues and assist with ceremonies
- Verify documents and declarations
- Operate self-service kiosks and systems
- Prepare administrative reports and records
Required Skills
- Minimum ITE qualification
- 1+ year customer service experience
- Proficient in English and Mandarin
- Microsoft Office proficiency
Job Details
Key responsibilities:
- Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
- Assist with verification of documents and declarations based on provided guidelines and checklists.
- Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
- Maintain a professional and customer-friendly environment at all times.
- Ensure supporting documents and submitted information are complete and accurate.
- Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
- Perform daily setup and closing of service counters, kiosks, and operational areas.
- Prepare simple reports, statistics, and administrative records as required.
- Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
- Undertake other administrative and operational duties as assigned.
Requirements:
- Minimum ITE qualification or equivalent and above.
- At least 1 year of relevant experience in customer service.
- Good interpersonal and communication skills.
- Presentable, reliable, and customer-focused attitude.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Proficiency in both spoken and written English and Mandarin.
- Able to work independently with minimal supervision.
Contract Period: 24 months
Working time: Monday to Saturday: 8 am – 5:30 pm