Front Desk Customer Service

Working Hours: 9.30am to 7pm at Depot Road. Key Responsibilities and Functions: - Receive and welcome the visitors with a polite and cheerful disposition - Register and enroll visitors facial recognition efficiently and accurately - Provide efficient queue management and crowd control where needed - Protect and maintain accurate and updated visitor records according to PDPA requirements - Key management including issue, return and accounting for all keys on a daily basis - Able to multitask and to work fast - Respond and explain appropriately to public enquiries and requests according to guidelines and policies - Monitor attendance and prepare report as needed - Comply and adhere to SOPs, policies, guidelines and processes - Flexibility to change roster should there be a need to - Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system - Participate in digitisation exercises, organising files and documents as necessary Requirements: - Track record for excellent Customer Service - Able to learn quickly and adapt to changes - Good interpersonal and communication skills - Good command of English (written and spoken) - IT savvy and familiar with common software - WSQ certification in customer service is an advantage