Senior Customer Service Rep
Job Summary
We are looking for an experienced Customer Service Representative to manage container sales, rentals, and logistics operations. The role involves coordinating deliveries, handling complex customer issues, and supporting junior team members. You must be detail-oriented and experienced in a fast-paced logistics or shipping environment.
Responsibilities
- Manage container bookings, deliveries, and collections
- Handle escalated customer issues and billing discrepancies
- Coordinate with transporters, depots, and internal teams
- Prepare quotations, invoices, and service documentation
- Maintain CRM records and monitor container movements
Required Skills
- 3-5 years of logistics/shipping customer service experience
- Proficiency in MS Office and CRM systems
- Strong problem-solving and communication skills
- Knowledge of container leasing and freight coordination
- Experience with invoicing and service-level agreements
Job Details
Job Description
- Manage and support customer service operations related to container sales, rentals, and logistics services.
- Act as the main point of contact for customers regarding container bookings, deliveries, collections, and service enquiries.
- Handle escalated customer issues, complaints, and billing discrepancies professionally.
- Coordinate closely with operations, transporters, depots, and internal teams to ensure smooth service execution.
- Prepare quotations, service agreements, invoices, and related documentation.
- Track container movements and provide timely updates to customers.
- Maintain accurate records in CRM and internal systems.
- Identify service gaps and recommend process improvements.
- Ensure compliance with company policies, service standards, and operational procedures.
Requirements
- Diploma or Degree in Business, Logistics, Supply Chain, or related field preferred.
- Minimum 3–5 years of customer service experience, preferably in container, shipping, logistics, or freight industries.
- Strong communication skills in English (Mandarin or other languages are an advantage).
- Proficient in MS Office and CRM systems.
- Ability to multitask and work under pressure in a fast-paced environment.
- Strong problem-solving and customer-handling skills.
Preferred Skills & Experience
- Experience in container leasing, depot operations, or freight coordination.
- Familiarity with invoicing, contracts, and service-level agreements (SLAs).
- Leadership or mentoring experience.