Airfreight Export Manager

Responsibilities: - Lead and mentor the Airfreight Export Customer Service team to ensure smooth day-to-day operations. - Oversee the complete A–Z export shipment lifecycle, from booking through documentation, customs coordination, billing, and job closure. - Serve as the escalation point for complex shipment and customer service issues. - Work closely with Operations, Airlines, Overseas Offices, Customs, and Sales to ensure seamless shipment execution. - Monitor team productivity, service levels, and operational KPIs while driving continuous improvement. - Review and optimize export workflows to improve efficiency and service quality. - Support CargoWise enhancement initiatives, workflow optimization, and digital transformation projects. - Develop and standardize SOPs while ensuring compliance with company policies and regulatory requirements. - Coach, develop, and build a high-performing customer service team. Requirements: - Experience managing Airfreight Export Customer Service within a freight forwarding environment. - Strong knowledge of end-to-end (A–Z) export operations. - Hands-on experience using CargoWise. - Exposure to CargoWise implementation, process improvement, workflow optimization, or digital transformation will be highly advantageous. - Previous experience leading a team and driving operational KPIs. - Strong understanding of export documentation, customs processes, and freight forwarding operations. - Excellent communication and stakeholder management skills.