Customer Service Executive
Job Summary
The Customer Service Executive is responsible for assisting the sales department by managing customer enquiries and ensuring timely responses. This role involves building sustainable relationships with clients across various digital platforms and tele-communication channels. You will also coordinate order fulfilment, maintain customer records, and actively identify opportunities for up-selling company products.
Responsibilities
- Manage and respond to customer enquiries
- Coordinate order fulfilment and documentation
- Maintain customer relationships and records
- Conduct satisfaction surveys and up-sell products
Required Skills
- Proven customer support experience
- Excellent communication skills
- Patience and persistence
- Proficiency in Microsoft Word and Excel
Job Details
Main Accountabilities:
- Assist sales department in processing customer enquiries and meeting their needs.
- Manage all enquires, provide timely response and follow ups.
- Build sustainable and lasting relationships with customers through tele-communication, social media or web based platform.
- Provide accurate and valid information to customers.
- Conduct customer satisfaction survey at given timeline, keep records of customer interactions.
- Create and update customer purchasing patterns.
- Process and coordinate customer orders fulfilment.
- Generate customer order related documents.
- Take the extra mile to engage customers by up selling company products.
Internal & External Working Relationships:
- Work with others in a friendly, cooperative manner, and inspire others to cooperate.
- Establish a long term working relationship with customers.
Job Requirements (Qualifications, Skills, Experience, Competencies):
- Customer service orientated and proven customer support experience.
- Excellent communication skills with ability to adapt/respond to different type of characters.
- Patience in listening to customer request and persistence in follow up.
- Proficient in Microsoft words and Excel.
- Customer orientation and ability to adapt/respond to different types of characters.