Customer Service Assistant
Job Summary
The Customer Service Assistant will manage customer queries, complaints, and service requests across multiple communication channels. This role involves processing orders, maintaining accurate records of interactions, and ensuring overall customer satisfaction. Additionally, the position includes managing a team of junior customer service representatives.
Responsibilities
- Manage customer queries and complaints
- Process orders and service requests
- Maintain customer interaction records
- Manage junior support staff
- Ensure customer satisfaction
Required Skills
- Customer support experience
- Excellent communication skills
- Ability to work under pressure
- Basic computer literacy
Job Details
Responsibilities:
· Maintaining a positive, empathetic, and professional attitude toward customers at all times.
· Responding promptly to customer inquiries.
· Communicating with customers through various channels.
· Acknowledging and resolving customer complaints.
· Knowing our products inside and out so that you can answer questions.
· Processing orders, forms, applications, and requests.
· Keeping records of customer interactions, transactions, comments, and complaints.
· Communicating and coordinating with colleagues as necessary.
· Providing feedback on the efficiency of the customer service process.
· Managing a team of junior customer service representatives.
· Ensure customer satisfaction and provide professional customer support.
Qualifications:
· Experience working with customer support.
· Excellent communication and interpersonal skills.
· A positive, can-do attitude.
· The ability to stay calm under pressure.
· Basic computer skills.