Customer Service Representative
Job Summary
We are seeking a detail-oriented Customer Service Representative to be the main point of contact for all order fulfillment activities. You will ensure timely and efficient processing of orders, manage outbound shipments, and handle customer inquiries. The role involves close collaboration with internal teams and external partners to deliver superior service.
Responsibilities
- Manage order processing and SAP entries
- Coordinate outbound shipments and logistics
- Handle order adjustments and cancellations
- Resolve shipping errors and customer complaints
- Prepare quality and 8D reports
Required Skills
- Diploma or higher degree
- Proficiency in MS Office
- SAP or ERP system experience
- Problem-solving and negotiation skills
- Effective communication
Job Details
Responsibilities:
- Manage order processing via SAP and manual entries, ensuring accurate pricing and timely updates.
- Coordinate outbound shipments with freight forwarders and 3PL providers, ensuring compliance with shipping documentation and customs regulations.
- Handle order adjustments such as pull-in, push-out, cancellations, and parking orders for scheduled runs.
- Collaborate with subcontractors to manage orders, deliveries, and billing.
- Address and resolve shipping errors, missing or incorrect data issues.
- Manage complaint handling including coordinating corrective actions and preparing quality reports (8D reports).
- Support continuous improvement projects as assigned.
Basic Qualifications:
- Diploma or higher qualification with relevant customer service experience.
- Proficient in PC skills, including MS Excel, Word, Outlook.
- Experience with SAP or ERP systems is advantageous.
- Strong problem-solving and negotiation abilities.
- Effective communication skills for liaising with internal and external contacts.
Preferred Qualifications:
- Customer service experience in the electronics industry.
- Proactive, flexible, and organized with an ability to work independently under pressure.
- Strong commercial sense and sensitivity to customer needs.
- Ability to maintain confidentiality and demonstrate a sense of urgency.