Customer Service Officer
Job Summary
We are seeking a dedicated Customer Service Officer to join our growing team. The successful candidate will address customer needs, handle feedback, and ensure an exceptional experience within our salon lounges. You will be responsible for managing appointments, providing excellent service, and maintaining high standards of customer satisfaction.
Responsibilities
- Manage customer inquiries and appointments
- Resolve customer feedback and concerns
- Provide high-quality service and refreshments
- Collect feedback for operational improvement
- Maintain data protection and security compliance
Required Skills
- Customer Service Excellence
- Interpersonal & Communication Skills
- Microsoft Office (Word, Excel)
- Customer Retention Strategy
- Team Collaboration
Job Details
ROLE OVERVIEW:
- Communicate with customers, understand their needs and attend to their queries.
- Handle and resolve customers’ feedbacks and concerns.
- Ensure a wonderful salon experience for our customers to increase customer retention.
- Handling phone enquiries with etiquette.
- Serving light refreshments to customers and attending to their needs.
- Schedule customers’ appointments and other ad-hoc duties as assigned.
- Gather customer satisfaction levels and feedback on customer services for continuous improvement.
- Provide feedback and ideas to improve operations and enhance customer experience.
- Comply with data protection regulation and organizational security procedures for customer registration and credit and cash transactions.
WHAT WE ARE LOOKING FOR:
- Well-groomed and maintain a professional self that suits our salon image.
- Good and precise communication skills.
- Service oriented and passionate about serving customers.
- Prior experience in the beauty line would be advantageous.
- Prefer can start immediately.
WHAT TO EXPECT:
- Training is provided.
- Opportunity for career progression.
- Staff Discounts.
- Birthday Vouchers.
- Annual Leave, Marriage and Compassionate leaves.
- Good performance annual increment.
- Referral incentive.