Technical Associate Customer Service
Job Summary
The Technical Associate will provide installation, commissioning, and field service support for machining centres or EDM machines. This role involves troubleshooting complex electrical and mechanical issues at both local and overseas customer sites. You will also be responsible for educating customers on machine maintenance and ensuring all documentation is accurately updated.
Responsibilities
- Install and commission machining centres or EDM machines
- Provide field service support and troubleshooting
- Prepare service reports and documentation
- Educate customers on machine maintenance
- Comply with safety policies and procedures
Required Skills
- ITE/Diploma in Mechanical or Mechatronics Engineering
- 2+ years experience in CNC machine service
- Strong electrical troubleshooting
- MS Office proficiency
- Willingness to travel overseas
Job Details
Key Responsibilities:
- Provide Installation and commissioning of machining centres or EDM machines with complexity at customer site.
- Conduct pre-installation assistance to customer as well as post installation visit and check up.
- Provide field service support and troubleshooting to the machines for local & overseas customers.
- Responds to customer complaints and Perform scheduled and un-scheduled service support.
- Diligent attention to details and ability in analyzing the critical issues (Electrical & Mechanical).
- Prepare complete service reports and details on daily service job and customer correspondence.
- Educate customers on basic maintenance & technical support of machine tool for customer's benefits.
- Properly document, label, and return all defective parts resulting from service and repair.
- Ensure all tools & equipments used are calibrated in good working order to Makino Standards.
- Ensure all tools and equipment provided is kept safe, and secure.
- Update service reports on all activities carried out on site into the system and ensure to complete all required documentation including the expense report, in a timely manner.
- Comply with all safety policies, practices and procedures at all times. Develop and maintain safe habits and practices with regard to safety requirements on site.
- Provide technical support to other Field Service engineers in the field.
- Develop and maintain relationship with customers.
- Follow the workplace safety and health system, safe work procedures or safety rules implemented at the workplace.
Job Requirements:
- ITE/Diploma in Mechanical / Mechatronics Engineering or related field.
- At least 2 years experience in the related field as Service Engineer preferably in the installation & service of CNC machines.
- Strong electrical trouble shooting experience is an added advantage.
- Good in MS Office and general computer knowledge.
- Passion on Field Service.
- Good Communication & Interpersonal skills.
- Strong time management skill.
- Ability to travel to clients on standby weekends / night.
- Able to travel from time to time for project & regional support, and willing to travel overseas.