Korean Speaking Customer Service

Job Responsibilities: - Credit Assessment for new and existing customer in accordance with company credit policies - Conduct Accounts Receivable follow up with customer on the payment overdue - Manage invoice disputes and cash application issues, coordinating with internal teams for effective resolution - Support billing activities, including invoice inquiries and corrections where required - Handle other Accounts Receivable related customer inquiries in a timely and accurate manner - Communicate directly with customers via phone and email to resolve AR issues professionally - Collaborate closely with internal stakeholders (Sales, Operations, and Finance) to ensure smooth issue resolution - Act as a team player, actively contributing to operational excellence, process improvements, and service quality through clear and effective communication Job Requirements: - Diploma or Degree holder preferred - Preferably with minimum 1-3 years of work experience - Ability to interact with customers via email / phone to achieve work responsibility - Ability to use internal systems for transaction and Excel - Problem solving skills - Basic English for internal communication - Proficiency in Korean language (Spoken and Written) to liaise with Korea speaking customers in Korea - Experience of customer service or other admins will be advantage - Ability to communicate with customer patiently and precisely - Team player for achieving goal as a team