Customer Service Specialist

Job Description: - Handle customer RFQs, quotations, and order processing for customers in Southeast Asia. - Place orders for necessary materials with headquarters in Germany and track shipments. - Coordinate with logistics, warehouse, and sales teams to ensure timely deliveries and resolve order-related issues. - Maintain accurate customer records, pricing, and order status. - Serve as the point of contact for customers regarding order updates, inquiries, and after-sales support. - Work closely with the sales team to ensure customer needs are met and to support business growth. - Monitor inventory levels and ensure stock availability for customer orders when needed. - Collaborate with the Finance department to manage invoicing and payment processing. - Assist in improving internal customer service processes to enhance efficiency and customer satisfaction. - Perform Finance and Administrative matters. Job relevant skills: - At least 2-3 years of experience in customer service, order management, or sales support. - Knowledge of ERP systems (preferably Microsoft Dynamics) and order processing workflows. - Good understanding of international trade terms and processes, including import/export regulations. - Excellent communication skills in English. - Strong problem-solving abilities, with the ability to handle customer inquiries professionally. - Detail-oriented, organized, and able to multitask in a fast-paced environment. - Experience in electronics, manufacturing, or technical industries is advantageous. - Familiarity with Southeast Asian markets and customers. - Ability to work independently while being part of a regional and global team. Education Requirement: - Diploma or Bachelor’s degree in Business, Supply Chain, or a related field.