Customer Service Manager

Key Responsibilities: - Deliver exceptional customer service by ensuring every client enjoys a seamless and personalized experience from enquiry to post-treatment follow-up. - Lead and oversee the front desk and customer service operations, ensuring the highest standards of professionalism and hospitality. - Respond promptly to enquiries across phone, WhatsApp, email, social media, and other digital platforms, converting leads into appointments. - Handle customer feedback, concerns, and service recovery professionally to maintain high levels of client satisfaction. - Build long-term relationships with clients through proactive follow-ups, appointment reminders, and personalized communication. - Create engaging and creative social media content, including posts, reels, stories, and promotional campaigns that align with the clinic's branding. - Manage and maintain the clinic's social media platforms by planning, scheduling, and publishing content consistently. - Work closely with the marketing and clinical teams to promote treatments, new services, seasonal campaigns, and special events. - Monitor social media engagement, customer feedback, and campaign performance, providing recommendations for continuous improvement. - Assist in planning monthly marketing calendars and promotional activities to increase brand awareness and client engagement. - Support daily clinic operations and administrative duties while maintaining a positive and welcoming environment. Requirements: - Degree in any related field. - Minimum 1 year of experience in customer service, hospitality, clinic operations, or a similar leadership role. Experience in the aesthetic, beauty, healthcare, or wellness industry is an advantage. - Excellent verbal and written English communication skills. - Strong customer service mindset with a genuine passion for delivering outstanding client experiences. - Creative with an eye for aesthetics and the ability to produce engaging social media content. - Familiarity with social media platforms including Instagram, Facebook, TikTok, and XHS. - Experience using Canva or similar design and content creation tools is highly advantageous. - Strong organizational and multitasking skills with the ability to prioritise in a fast-paced environment. - Positive attitude, self-motivated, proactive, and able to work independently as well as collaboratively within a team. - Sales-oriented with confidence in recommending treatments, promoting packages, and converting enquiries into bookings. What We Offer: - Competitive salary. - Ongoing training and professional development opportunities. - Staff discounts on aesthetic treatments and skincare products. - A supportive, collaborative, and professional working environment. - Opportunity to work with premium aesthetic technologies and industry-leading treatments.