Customer Service Officer

Job Description: You’ll help us deliver excellent service to our partner brands by performing these tasks: - Provide excellent support experience to customers via all relevant communication channels such as phone lines, emails etc. - Identify customer's needs, researching any existing issue to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. - Ensure first contact resolution and effective follow-up with service partners and internal departments to ensure case closure in accordance with our service standards. - Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and the customer experience. - Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures. - Build sustainable relationships and engage customers by taking the extra mile. - Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System. Who are we looking for? - O Levels/Higher Nitec with at least 2 years of customer service experience OR A Levels/Diploma/Degree with no experience but possess strong willingness to learn. - Bilingual in English and Mandarin. Must be articulate with a strong command of spoken Mandarin and English as the role requires you to serve inbound calls in both languages. - Proficient in MS Office applications with excellent keyboard skills and ability to work with computers and multiple systems. - Possess good customer handling skills with a positive mindset. - Team player who is able to adapt in a fast-paced environment. - Strong time management skills and motivation to exceed expectations.