Order Processing Customer Executive
Job Summary
We are looking for a detail-oriented Order Processing Customer Service Executive to manage daily customer orders, sales coordination, and logistics. This role serves as a key link between sales, warehouse, and logistics teams to ensure accurate order processing and timely delivery. The position requires strong organizational skills to maintain order records and support high levels of customer satisfaction.
Responsibilities
- Process and verify customer purchase orders
- Maintain order records in ERP/CRM systems
- Coordinate logistics and delivery schedules
- Prepare shipping and billing documentation
- Resolve customer order issues and inquiries
Required Skills
- 1-3 years order processing experience
- Proficiency in MS Excel and Outlook
- Strong attention to detail
- Excellent communication skills
- Knowledge of ERP/SAP systems
Job Details
Responsibilities:
- Accurately receive, verify, and process customer purchase orders to ensure timely fulfillment.
- Enter sales orders and customer requests into internal systems such as SAP, ERP, CRM, or WMS to maintain updated records.
- Respond promptly to customer enquiries regarding product availability, pricing, order status, and delivery updates to enhance customer satisfaction.
- Coordinate with sales, warehouse, logistics, freight forwarders, and transport providers to ensure on-time delivery of orders.
- Prepare and review invoices, delivery orders, shipping documents, and related order documentation to support accurate billing and shipment.
- Follow up on pending orders, order amendments, claims, and customer issues to resolve discrepancies and maintain service quality.
- Maintain accurate customer records, order details, and service history for effective tracking and reporting.
- Collaborate with internal departments to ensure smooth order fulfillment and high customer satisfaction.
- Assist in resolving service issues, delivery delays, and customer complaints professionally.
Required competencies and certifications:
- Diploma in Business, Supply Chain, Logistics, or related discipline.
- Experience of 1–3 years in order processing, customer service, sales support, logistics coordination, or administrative operations.
- Proficiency in Microsoft Office applications, especially Excel and Outlook.
- Strong attention to detail and accuracy in order entry, billing, and documentation.
- Effective communication skills to liaise with customers and internal teams.
- Ability to organize and manage multiple orders and deadlines independently in a fast-paced environment.
- Positive attitude and strong problem-solving skills.
Preferred competencies and qualifications:
- Experience using SAP, ERP, CRM, or WMS order management systems.
- Skills in order fulfillment and sales order processing.
- Customer service support expertise.
- Logistics coordination experience.
- Knowledge of delivery and shipment documentation preparation.
- Ability to prepare invoices and delivery orders.
- Experience coordinating with internal stakeholders.