Customer Service Receptionist
Job Summary
The Customer Service Officer cum Receptionist manages incoming calls and provides front-line support to clients. This role involves coordinating with internal staff to ensure efficient resolution of customer queries and complaints. Additionally, the position requires maintaining high service standards through professional email and telephone communication.
Responsibilities
- Manage telephone calls and customer hotline
- Provide front-line customer support via phone and email
- Coordinate with internal teams to resolve complaints
- Handle ad-hoc administrative duties
Required Skills
- GCE ‘N’/‘O’ Level certification
- 1-2 years of relevant experience
- Proficiency in MS Office (Excel & Word)
- Strong problem-solving and interpersonal skills
Job Details
Responsibilities:
- Handle customer service hotline and provide first level of support.
- Handle telephone calls, screening and directing calls.
- Provide quality customer service to customers over phone or email.
- Co-ordinate with internal staff and ensure closure of all customer service calls/complaints.
- Resolve customer queries efficiently and escalate problems/issues promptly.
- Perform other ad-hoc duties as assigned.
Requirements:
- Minimum GCE ‘N’/‘O’ Level.
- 1 to 2 year(s) relevant experience in customer service or retail.
- Strong analytical, good problem solving and decision making abilities.
- Proficient in MS Office (Excel & Word).
- Ability to work independently with minimum supervision.
- Customer-oriented with good interpersonal and communication skill.