Senior Customer Service Executive

Key Tasks: - Prepare and maintain price lists for day-to-day customer enquiries to support quotation activities. - Handle incoming customer enquiries, prepare quotations, and follow up on proposals to secure orders. - Review customer PO, contract and convert to sales order for internal process, ensure timely confirmation of customer orders. - Provide comprehensive pre- and post-sales customer support to ensure smooth order execution and customer satisfaction. - Support sales team by gathering customer and market information related to product requirements and opportunities. - Actively promote the Company’s products and services to customers to support sales growth. - Analyze order win rates and collaborate with the sales team to improve costing and pricing strategies. - Coordinate with Engineering, Production, and Supply Chain teams to ensure technical and commercial requirements are met. - Collaborate closely with the Engineering team to develop Company product solutions that meet customer requirements. - Assist in sourcing and purchasing job-related ancillary materials to avoid production delays. - Monitor order status and prepare material status reports for Sales and Production teams. - Covert PO to sales order process and ensure timely confirmation of customer orders. - Follow up on outstanding customer demands and coordinate delivery schedules with Production and Logistics. - Liaise with logistic department to ensure timely shipment of materials when required. - Review existing quotations with customers and provide updates on order progress. - Maintain accurate sales records and assist in preparing basic sales activity reports. Key Responsibilities: - Support revenue generation through effective enquiry handling, quotation preparation, and order processing. - Maintain strong working relationships with customers, internal sales teams, production, and support functions. - Act as a key contact point for assigned customers and jobs, ensuring proactive communication and service. - Ensure customer satisfaction through adherence to company Quality Management System and service standards. - Assist in coordinating with Finance on payment follow-ups and outstanding receivables when required. - Comply with Company Health, Safety and Environmental (HSE) policies and participate in HSE initiatives. - Ensure work activities are carried out in accordance with company procedures and applicable regulations. - Continuously developing technical and commercial knowledge within the role. Knowledge & Skills: - Good understanding of engineering drawings, BOMs, and technical product documentation. - Strong organizational and time management skills with the ability to multitask in a fast-paced environment. - Detail-oriented with a high level of accuracy. - Customer-focused with strong interpersonal and communication skills. - Proactive, responsible, and able to work independently with minimal supervision. - Analytical mindset with good commercial awareness and problem-solving abilities. - Strong team player who collaborates effectively with internal and external stakeholders. - Quick learner with a positive attitude and willingness to adapt to changing business needs. Qualifications: - Minimum Diploma in Engineering, preferably in Mechanical Engineering. - Ability to read and interpret engineering drawings and Bills of Materials (BOM). Experience: - 3–5 years of experience in Inside Sales, Order Management, and basic Procurement/Material Sourcing. - Experience in manufacturing, engineering, oil & gas, industrial, or other technical product industries. - Experience working with cross-functional teams to support sales, procurement, engineering, and operations. - Familiarity with commercial documentation, including quotations, contracts, purchase orders (POs), and invoices.