Customer Service Executive
Job Summary
As a Customer Service Executive, you will be the frontline ambassador of the company. You will manage customer inquiries, resolve issues efficiently, and ensure a positive end-to-end customer experience. This role requires strong communication skills, empathy, problem-solving abilities, and a proactive mindset.
Responsibilities
- Manage customer inquiries and complaints
- Process orders, returns, and exchanges
- Maintain CRM records accurately
- Collaborate with internal departments
- Monitor customer satisfaction metrics
Required Skills
- Excellent communication skills
- Problem-solving and conflict resolution
- Proficiency in Microsoft Office and CRM
- Ability to multitask
Job Details
Key Responsibilities:
- Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback professionally and promptly.
- Provide effective solutions to customer concerns or escalate complex matters to relevant departments.
- Process orders, returns, and exchanges accurately to ensure a seamless customer journey.
- Maintain accurate and updated records of customer interactions in the CRM system.
- Collaborate with Sales, Marketing, and Operations teams to resolve issues and improve service delivery.
- Monitor customer feedback and satisfaction metrics to identify trends and recommend improvements.
- Stay updated on product offerings, promotions, and company policies to provide accurate information.
- Support the development and implementation of customer service policies and procedures.
- Uphold company values of integrity, professionalism, and service excellence at all times.
Requirements:
- Diploma or Bachelor’s degree in Business, Communications, or related field preferred.
- Prior experience in customer service or client-facing roles is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal skills with the ability to build rapport and trust.
- Good problem-solving and conflict-resolution abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office and CRM systems.
- Positive attitude, resilience, and strong service orientation.
- Fresh graduates are welcome to apply.
Benefits:
- Competitive salary and performance incentives.
- Career growth opportunities within a growing startup.
- Supportive and collaborative team environment.
- Exposure to sustainability-focused and technology-driven operations.
- Training and professional development opportunities.