Customer Service Executive

Responsibilities: - Respond promptly to incoming phone calls and customer inquiries via email, social media, and chat to provide accurate information. - Resolve customer complaints and concerns professionally and within a timely manner to maintain satisfaction. - Maintain up-to-date knowledge of company products to answer customer questions effectively. - Identify and act on opportunities to upsell or cross-sell products and services to customers. - Collaborate with team members and other departments to ensure consistent and high-quality customer service. - Follow company policies and procedures when managing customer requests and issues. - Participate in training programs to continuously improve customer service skills and product knowledge. Qualifications and Skills: - Experience in customer service or knowledge of Air-Conditioning & Mechanical Ventilation systems are preferred. - Proficiency with Simplify software, Excel, and other customer service tools. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Strong problem-solving and decision-making skills applied to customer interactions. - Positive and empathetic attitude toward customers. - Chinese or Japanese language skills (added advantage for communicating with specific customer segments).