Sr Logistics Customer Executive
Job Summary
The Senior Customer Service Executive will oversee logistics order management and customer relations within a 3PL environment. The role involves guiding Customer Service Assistants to ensure service level agreements and KPIs are consistently met. Additionally, the position requires maintaining accurate operational documentation and supporting warehouse compliance processes.
Responsibilities
- Manage customer orders and enquiries
- Supervise and train Customer Service Assistants
- Maintain service level agreements (SLA/KPI)
- Handle logistics documentation and reporting
- Ensure compliance with warehouse safety protocols
Required Skills
- Logistics/Supply Chain Diploma
- 2-3 years logistics experience
- Warehouse operations knowledge
- Order management proficiency
- Team leadership skills
Job Details
Responsibilities:
Customer & Order Management
- Process customer orders accurately and on time.
- Handle customer enquiries, complaints, and service issues.
- Maintain good relationships with customers and attend regular customer calls/meetings.
- Ensure service levels (SLA/KPI) are met and reported.
Team & Daily Operations
- Guide and support Customer Service Assistants (CSAs).
- Provide on-the-job training and daily work guidance.
- Monitor daily service performance and address issues early.
Reporting & Documentation
- Prepare daily and monthly reports (e.g. customer KPIs, operational logs).
- Ensure correct logistics documentation (e.g. booking, Dangerous Goods, COO, LC).
- Submit reports and documents within agreed timelines.
Process & Compliance
- Identify service or process gaps and suggest improvements.
- Ensure compliance with warehouse safety rules and company procedures.
- Support audits, permits, billing checks, and inventory-related task.
Requirements:
- Diploma in Logistics, Supply Chain Management, Business Administration, or equivalent.
- 2–3 years of relevant experience in logistics, warehousing, or supply chain operations.
- Familiar with customer service operations in a warehouse or logistics setting.