Customer Service Executive
Job Summary
The Customer Service Officer supports the School Head in daily school operations. The role involves managing enrollment, cashier duties, and prospecting activities. Additionally, it focuses on providing high-quality customer service and ensuring general school maintenance.
Responsibilities
- Manage daily school operations and admin tasks
- Handle enrollment and cashiering duties
- Conduct area marketing and prospecting
- Maintain high service standards for customers
- Oversee school safety and inventory levels
Required Skills
- Sales experience
- Interpersonal skills
- Communication skills
- Microsoft Office proficiency
- Team player mindset
Job Details
Job Description:
1. Financial & Enrollment:
- Market and promote CLC courses to potential students.
- Engage in daily prospecting activities.
- Assist in the preparation of enrollment reports.
- Perform cashier duties, including the collection and banking of daily cash and cheques.
- Monitor and follow up on outstanding payments.
2. Area Marketing:
- Collaborate with the Centre Manager to conduct Area Marketing and Industry Colleagues' Surveys.
- Distribute leaflets, brochures, course information, and promotional materials.
- Assist in designing and producing in-house promotional materials.
3. Customer Service:
- Manage the customer service counter, ensuring a high level of service quality.
- Provide excellent customer service by addressing customer and prospect inquiries, feedback, and complaints.
- Attend to all requests from teachers, students, and customers.
- Conduct Customer Satisfaction Surveys.
- Maintain up-to-date files and records.
4. General School Operations:
- Conduct daily checks to ensure school safety and cleanliness.
- Monitor the condition of studios and equipment on a daily basis.
- Update and maintain notice boards.
- Handle sales of stocks and textbooks to students, teachers, and customers.
- Monitor stock levels.
- Assist in preparing operations reports.
- Update the SMS system.
5. Other Responsibilities:
- Handle daily general administration tasks and support service operations.
- Assist in organizing and participating in school activities.
- Address any other related issues as assigned.
Requirements:
- Preferably, candidates should have sales experience.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Office.
- A team player with a positive attitude.