Customer Service Assistant
Job Summary
The Customer Service Assistant will provide professional service by handling enquiries, processing orders, and preparing sales documentation. This role focuses on maintaining positive customer experiences while collaborating with internal departments for smooth order fulfillment. The position also involves general administrative support to ensure efficient daily operations.
Responsibilities
- Handle customer enquiries and orders
- Prepare invoices and sales documents
- Process over-the-counter transactions
- Coordinate order fulfillment and delivery
- Perform general administrative support
Required Skills
- Proficiency in Microsoft Office
- Strong communication skills
- Organizational and multitasking abilities
- Customer-oriented mindset
- Ability to work independently and in a team
Job Details
Key Responsibilities
- Respond promptly and professionally to customer enquiries via phone, email, and walk-in interactions.
- Process customer orders accurately and verify product availability.
- Handle over-the-counter sales transactions, including order processing and payment collection.
- Prepare and issue invoices, delivery orders, and other sales-related documents accurately and in a timely manner.
- Coordinate with internal departments to facilitate order fulfilment and delivery arrangements.
- Resolve customer enquiries, delivery issues, and service-related concerns professionally, escalating issues where appropriate.
- Maintain accurate customer and order records in accordance with company procedures.
- Perform general administrative duties to support daily operations.
- Contribute to a welcoming and positive customer experience.
- Carry out other duties and responsibilities as assigned.
Requirements
- Minimum GCE 'O' Level, SPM, Nitec, or an equivalent qualification.
- Experience in customer service, retail, sales support, or administrative roles is an advantage.
- Ability to communicate in English; proficiency in other languages is an added advantage.
- Basic computer literacy, including proficiency in Microsoft Office applications.
- Good communication and interpersonal skills.
- Able to work independently and collaboratively in a team environment.
- Strong organisational skills with the ability to manage multiple tasks and prioritise work effectively.
- Customer-oriented with a positive attitude and professional work ethic.
- Honest, dependable, and committed to delivering quality service.
Additional Information
- Mon – Fri (8.30am – 5.30pm), Alternate Sat (8.30am – 1pm)
- Free two-way transport provided at Yew Tee MRT Station and Admiralty MRT Station