Customer Service Assistant Officer
Job Summary
The Customer Service Assistant/Officer manages customer enquiries, coordinates shipment operations, and processes orders within the system. You will act as a key liaison between customers and the warehouse/logistics team to ensure timely delivery and service excellence. The role requires proficiency in WMS/SAP and the ability to work night shifts to support operational demands.
Responsibilities
- Manage customer enquiries via various channels
- Coordinate orders with warehouse and transport teams
- Maintain shipment records and documentation
- Monitor order status using SAP and WMS
Required Skills
- Proficiency in MS Office, WMS, and SAP
- 1-2 years of logistics industry experience
- Strong communication and interpersonal skills
- Ability to work night shifts and overtime
Job Details
Job Description
Customer Support & Communication
- Handle customer enquiries via phone, email, or system platforms
- Provide updates on shipment status, delivery schedules, and order issues
- Resolve customer complaints or escalate issues when necessary
Order & Shipment Coordination
- Process and monitor incoming customer orders in the system
- Coordinate with warehouse and transport teams for timely delivery
- Ensure accuracy of order details, invoices, and shipping documents
System & Documentation
- Use SAP / WMS (Warehouse Management System) for order processing and tracking
- Maintain accurate records of shipments, delivery status, and customer requests
- Prepare basic reports on order status or service issues
Internal Coordination
- Liaise with warehouse, operations, and drivers to ensure smooth workflow
- Follow up on delayed shipments or operational issues
- Support operations team during peak periods when needed
Service & Compliance
- Ensure service level agreements (SLA) are met
- Maintain professionalism in all customer interactions
- Follow company SOPs and logistics procedures
Job Requirements
- Proficient in MS Office, WMS, SAP
- Able to perform overtime when required
- Customer service orientated, with good communication and interpersonal skill
- 1 to 2 years of experience in Logistics industry / related
- Education background will be a bonus
- Able to work Night Shift