Customer Service Executive

Key Responsibilities - Handle customer enquiries and provide timely updates on order status. - Coordinate customer orders from confirmation through delivery. - Follow up with purchasing teams and suppliers on product availability and delivery schedules. - Coordinate shipment and delivery arrangements with customers and relevant parties. - Maintain accurate customer, order and delivery records. - Handle routine customer issues and coordinate with relevant teams for resolution. - Assist with after-sales service and follow up on customer feedback. - Support daily operational and administrative activities. Requirements - Diploma or Degree in Business, Logistics, Operations, Customer Service or a related discipline. - At least 2 years of relevant experience in customer service, order management, sales coordination or business operations. - Experience handling customer orders from order confirmation through delivery, including order tracking and customer updates. - Experience coordinating with customers, suppliers and internal teams to resolve delivery, product or order-related issues. - Ability to manage multiple customer orders and follow up proactively on outstanding matters and delivery schedules. - Good understanding of basic commercial documents such as quotations, purchase orders and invoices. - Strong communication, coordination and problem-solving skills. - Good attention to detail and ability to maintain accurate records.