Freight Forwarder Customer Service
Job Summary
Cargohub Groupage Services Pte Ltd is seeking a Customer Service Officer to handle freight forwarding operations. The role involves managing client inquiries, coordinating shipments, and ensuring smooth logistical processes. You will serve as the primary contact to ensure operational efficiency and high customer satisfaction.
Responsibilities
- Manage customer inquiries and shipments
- Process freight documentation and customs declarations
- Coordinate with shipping partners and logistics providers
- Handle billing, invoicing, and TradeNet declarations
- Process Dangerous Goods (DG) applications
Required Skills
- Freight forwarding industry experience
- Knowledge of shipping documentation (BL, Invoices)
- Proficiency in CRM and logistics software
- Familiarity with customs procedures and TradeNet
- Strong communication and organizational skills
Job Details
Key responsibilities:
- Managing customer inquiries and providing accurate information regarding freight forwarding services, shipping routes, and cargo handling procedures.
- Processing freight documentation including bills of lading, invoices, customs declarations, and shipping manifests with accuracy and attention to detail.
- Coordinating with shipping partners, customs brokers, and logistics providers to ensure timely and compliant cargo movement.
- Tracking and monitoring shipments throughout transit, providing customers with regular updates on cargo status and estimated delivery times.
- Resolving customer issues and complaints professionally and efficiently.
- Maintaining accurate records of customer interactions, shipment details, and transaction data.
- Prepare and submit TradeNet declarations and relevant permits to shipping lines and authorities.
- Manage the full shipment lifecycle for sea freight (LCL/FCL) by coordinating booking, documentation, and delivery arrangements.
- Prepare and process shipping documents such as Bill of Lading, Delivery Order, Arrival Notice, and Tax Invoice; issue BL and invoices to shippers and arrange telex release upon payment.
- Preparing quotations and freight forwarding proposals for potential customers.
- Supporting the coordination of pick-up and delivery arrangements.
- Ensuring compliance with relevant freight forwarding regulations and international shipping standards.
- Collaborating with internal teams including operations, billing, and management.
- Verify overseas agents’ and contractors’ invoices and manage customer billing.
- Process Dangerous Goods (DG) applications in accordance with regulatory requirements.
- Perform accurate data entry and support ad-hoc operational assignments.
Requirements:
- Proven experience in customer service, preferably within the freight forwarding, logistics, or shipping industry.
- Strong knowledge of freight forwarding procedures, documentation requirements, and international shipping practices.
- Excellent communication skills with the ability to interact professionally with customers, suppliers, and internal stakeholders.
- Proficiency in using customer relationship management (CRM) systems and logistics management software.
- Exceptional organizational and time management skills.
- Attention to detail and accuracy when processing documentation and data entry.
- Problem-solving abilities and a proactive approach to addressing customer needs.
- Familiarity with customs procedures, import/export regulations, and cargo classification is highly desirable.
- Flexibility and adaptability in a fast-paced environment.