Customer Service Executive
Job Summary
The Customer Service Executive will maintain high standards of customer satisfaction and service delivery. The role involves addressing customer inquiries, performing device diagnostics, and assisting with product setups and exchanges. This position requires a customer-centric mindset and strong communication skills to handle various post-sales support tasks.
Responsibilities
- Attend to customer inquiries
- Perform device fault diagnoses
- Conduct product testing and exchanges
- Assist with product setup and screen protector application
Required Skills
- Customer service experience
- Excellent communication skills
- Product knowledge
- Problem-solving and patience
Job Details
Working days: Monday to Sunday (5 Days Work Week)
Working time: 11.00am to 9.30pm
Responsibilities:
- Attend to walk-in customers, addressing VEW and inquiries.
- Perform basic diagnoses of device faults.
- Conduct product testing and manage exchanges.
- Assist with first-time product setup.
- Apply screen protectors.
- Handle SingSaver redemptions.
- Resolve product issues encountered by customers after sales.
Requirements:
- Experience in customer service.
- Excellent verbal and written communication skills to effectively handle customer inquiries.
- Strong command of the language(s) used for customer interactions.
- Familiarity with the company's products, including their features, functionalities, and warranty policies.
- Ability to assist customers with product testing, setup, exchange, screen protector application, and other related tasks.
- Customer-centric approach with a genuine desire to assist and provide exceptional service to customers.
- Patience, empathy, and the ability to handle customer complaints or difficult situations professionally.
- Ability to handle multiple tasks simultaneously.