Customer Service Executive

Key Responsibilities Customer Service & Parent Engagement • Welcome and assist parents, students, and visitors professionally • Build positive relationships with families and provide excellent customer service • Handle enquiries via walk-ins, phone calls, WhatsApp, email, and social media • Follow up on enquiries and trial classes to support families in their learning journey • Introduce suitable programmes based on students' needs and learning goals • Assist parents with course registration and enrolment matters Centre Administration & Operations • Manage student registrations, scheduling, attendance, and payments • Coordinate class arrangements and support teachers' operational needs • Maintain accurate student records and administrative documentation • Support centre events, promotions, and parent engagement activities • Ensure smooth daily operations of the centre Requirements • GCE O-Level, Diploma, or above • Passionate about customer service and working with children and parents • Friendly, cheerful, and confident communicator • Enjoy interacting with parents and helping them find suitable learning programmes • Well-organised and able to multitask in a fast-paced environment • Basic computer skills (Microsoft Word, Excel, Outlook) • Able to work on weekends (weekday off-days provided) • Experience in customer service, retail, hospitality, preschool, childcare, tuition, or enrichment centres is an advantage Benefits • Competitive salary with performance incentives • Structured training and professional development • Career progression opportunities • Staff recognition and appreciation awards • Staff course discounts for your children • Supportive, positive, and family-oriented work culture