Order Processing Executive
Job Summary
We are looking for a detail-oriented and customer-focused Order Processing Customer Service Executive to support daily customer orders, sales coordination, and logistics follow-ups. The role acts as a key link between customers, sales, warehouse, and logistics teams to ensure orders are processed accurately and delivered on time.
Responsibilities
- Process and verify customer purchase orders
- Enter orders into internal systems (SAP, ERP, CRM)
- Coordinate with warehouse and logistics teams
- Prepare shipping documents and invoices
- Resolve customer order issues and discrepancies
Required Skills
- 1-3 years of relevant experience
- Proficiency in MS Office (Excel/Outlook)
- Strong attention to detail
- Excellent communication skills
- Knowledge of order management systems
Job Details
Responsibilities:
- Accurately receive, verify, and process customer purchase orders to ensure timely fulfillment
- Enter sales orders and customer requests into internal systems such as SAP, ERP, CRM, or WMS to maintain updated records
- Respond promptly to customer enquiries regarding product availability, pricing, order status, and delivery updates to enhance customer satisfaction
- Coordinate with sales, warehouse, logistics, freight forwarders, and transport providers to ensure on-time delivery of orders
- Prepare and review invoices, delivery orders, shipping documents, and related order documentation to support accurate billing and shipment
- Follow up on pending orders, order amendments, claims, and customer issues to resolve discrepancies and maintain service quality
- Maintain accurate customer records, order details, and service history for effective tracking and reporting
- Collaborate with internal departments to ensure smooth order fulfillment and high customer satisfaction
- Assist in resolving service issues, delivery delays, and customer complaints professionally to uphold company reputation
Required competencies and certifications:
- Diploma in Business, Supply Chain, Logistics, or related discipline
- Experience of 1–3 years in order processing, customer service, sales support, logistics coordination, or administrative operations
- Proficiency in Microsoft Office applications, especially Excel and Outlook
- Strong attention to detail and accuracy in order entry, billing, and documentation
- Effective communication skills to liaise with customers and internal teams
- Ability to organize and manage multiple orders and deadlines independently in a fast-paced environment
- Positive attitude and strong problem-solving skills
Preferred competencies and qualifications:
- Experience using SAP, ERP, CRM, or WMS order management systems
- Skills in order fulfillment and sales order processing
- Customer service support expertise
- Logistics coordination experience
- Knowledge of delivery and shipment documentation preparation
- Ability to prepare invoices and delivery orders
- Experience coordinating with internal stakeholders