Indoor Sales Senior Executive
Job Summary
The Senior Executive will manage indoor sales activities and provide customer service for freight forwarding operations. This role involves handling Air & Ocean freight requests, preparing quotations, and providing tailored solutions for project cargo. You will also assist management in overseeing customer service functions and supporting key account inquiries.
Responsibilities
- Manage indoor sales and sales support activities
- Handle Air & Ocean Freight inquiries and quotations
- Develop solutions for project cargo and container optimization
- Support cross-border trucking and key account management
Required Skills
- Minimum 3 years freight forwarding experience
- Proficiency in Microsoft Office/Excel
- Strong communication and problem-solving skills
- Knowledge of Air & Ocean operations
Job Details
Key Responsibilities
- Manage sales support and indoor sales activities for local customers, ensuring smooth service delivery.
- Handle daily requests related to Air & Ocean Freight (Import/ Export) and prepare quotations from start to finish.
- Develop tailored solutions and competitive pricing for project cargo, oversized shipments, and container optimization.
- Support RFQs and cross-border trucking arrangements between Singapore and Malaysia with the customer service team.
- Cooperate with management on indoor sales activities.
- Manage inquiries from key accounts, including Oil/ Drilling & Gas industry and furniture trading companies in Singapore.
- Monitor overseas requests and issue quotations when required, while ensuring agent requests are properly addressed.
- Assist the General Manager in overseeing customer service and sales support functions across operations.
- Other duties as directed by management.
Requirements
- Diploma/Degree in Business, Logistics, or related discipline.
- Minimum 3 years of experience in sales support, customer service, or freight forwarding.
- Strong communication and problem-solving skills with ability to liaise confidently with clients and management.
- Proficient in Microsoft Office applications, especially Excel for quotations and reporting.
- Knowledge of Air & Ocean Freight operations and project cargo handling.