Customer Service Executive
Job Summary
The Customer Service Executive serves as the primary interface between the organisation and CPF members. You will be responsible for managing and delivering personalized service across multiple channels to address member enquiries regarding CPF schemes. The role focuses on providing compassionate, professional support to ensure total member satisfaction.
Responsibilities
- Manage member enquiries via calls, counters, and digital channels
- Deliver professional and personalized customer service
- Identify member needs and ensure service satisfaction
Required Skills
- Strong communication and active listening
- Problem-solving and conflict resolution
- Call centre experience
- Ability to learn quickly and work under pressure
Job Details
Responsibilities:
- Manage and deliver personalised service to address CPF members' enquiries related to CPF schemes and services through various channels, including but not limited to calls (video calls included), counters, text messaging, contact centres and service centres.
- Engage with CPF members in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships.
- Identify and address CPF members’ needs, with a goal of achieving total satisfaction.
Required Skills and Qualifications:
- Demonstrates strong customer service to handle inbound and outbound phone calls, email requests, and face-to-face interactions using a friendly, helpful approach.
- Relevant experience in a call centre environment.
- Possesses strong communication skills, including active listening and clear articulation.
- Ability to solve problems, alleviate conflicts, and escalate issues tactfully.
- Capable of learning quickly and thinking on the spot to resolve any issues with a customer-first business mentality.
- Ability to provide support, answer questions, and resolve issues efficiently.
Additional Details:
- Position is on a 1-year full-time contract with an option to renew and potential for permanent emplacement.
- Candidates without working experience are welcome to apply.
- Initial appointment as Customer Service Associate with transition to Customer Service Executive upon completion of structured modular training.
- Benefits include annual leave, pro-family leave, medical and dental benefits, hybrid work model, and flexible dress code.