Customer Service Executive
Job Summary
The Customer Service Executive will handle customer inquiries and prepare accurate quotations for import and export freight and logistics operations. The role involves processing shipping documentation and liaising with various stakeholders and subcontractors to ensure efficient delivery. Additionally, you will take corrective actions for non-conforming services to support continual improvement as directed by management.
Responsibilities
- Review customer inquiries for import and export freight
- Prepare accurate quotations and proposals
- Process import and export shipping documentation
- Liaise with stakeholders, agents, and subcontractors
- Supervise logistics service delivery and handle non-conforming services
Required Skills
- Customer service
- Freight and logistics operations
- Quotation preparation and negotiation
- Shipping documentation processing
Job Details
Customer Service Executive
· Review customer inquiries for the company's import and export freight and logistics business scopes
· Prepare accurate and detailed quotations for customers
· Clarify and negotiate proposals with customers to ensure customer satisfaction
· Review customer orders to ensure consistency with quotations offered
· Prepare and process import and export shipping documentation and liaise with relevant stakeholders such as shippers, consignees, various authorities, and shipping and overseas agents to execute freight operations in a proper and efficient manner
· Liaise with logistics appointed subcontractors and supervise the delivery of related logistics services to ensure they are delivered properly and efficiently
· Take appropriate actions for non-conforming services and provide feedback for continual improvement
· Perform necessary corrective and continual improvement actions and programs as directed by management