Customer Service Officer
Job Summary
The Customer Service Officer will support administrative operations and queue management for ceremonies. Responsibilities include verifying documents, assisting guests, and ensuring the smooth operation of service counters and self-service kiosks. Candidates are expected to maintain high service standards and provide operational support in a professional environment.
Responsibilities
- Manage queues and support ceremony operations
- Verify customer documents and declarations
- Assist guests with self-service kiosks
- Maintain service counters and prepare administrative reports
Required Skills
- Minimum ITE qualification
- 1+ year customer service experience
- Proficiency in Microsoft Office
- Bilingual (English and Mandarin)
Job Details
Key responsibilities:
- Support stakeholders in queue management and administrative matters to ensure the smooth conduct of ceremonies.
- Assist with verification of documents and declarations based on provided guidelines and checklists.
- Direct guests upon completion of their appointments to facilitate incoming visitors and ensure smooth operations.
- Maintain a professional and customer-friendly environment at all times.
- Ensure supporting documents and submitted information are complete and accurate.
- Support the preparation, printing, and issuance of ceremonial or registration documents using self-service systems or kiosks.
- Perform daily setup and closing of service counters, kiosks, and operational areas.
- Prepare simple reports, statistics, and administrative records as required.
- Monitor the usage of self-service kiosks and provide basic troubleshooting support to the guests.
- Undertake other administrative and operational duties as assigned.
Requirements:
- Minimum ITE qualification or equivalent and above.
- At least 1 year of relevant experience in customer service.
- Good interpersonal and communication skills.
- Presentable, reliable, and customer-focused attitude.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Proficiency in both spoken and written English and Mandarin.
- Able to work independently with minimal supervision.
Working details:
- Contract Period: 24 months
- Working time: Monday to Saturday: 8 am – 5:30 pm