Customer Service Officer

Responsibilities: - Ensure after-sales support to customers by providing high quality level of customer service (e.g, receive and respond to customer queries, attend to customer needs, replenish refreshment supply) - Using in-house system to update all booking appointments of servicing and repairs - Process job order and ensure effective flow of information from customers to workshop and vice versa - Respond promptly and direct customer requests and issues to the designated resource, follow up on customer interactions - Maintain record of all security passes to ensure rightful collection of serviced car - Handle cashiering duties, manage and keep proper records of daily payments received - Provide assistance and work together with your teammates to improve the customer experience level Requirements: - Minimum GCE 'O' Level with at least 2 years of customer service experience - Demonstrate excellent interpersonal and communication skills with excellent customer service attitude - Proficient in MS Office and meticulous with numbers and details - Strong inclination to achieve customer happiness through delivering excellent service, and enjoys interacting with multiple partners to derive solutions for customer issues