Front Desk Customer Service
Job Summary
We are seeking a Customer Service Associate to assist with front-line operations at the front desk. The role focuses on delivering high-quality service, ensuring smooth operations, and providing accurate information to customers. You will play a key role in maintaining customer satisfaction and process improvement.
Responsibilities
- Manage front desk operations
- Identify and address customer needs
- Resolve customer issues effectively
- Collaborate with internal departments
Required Skills
- Diploma in any field
- Fluent in English and bilingual
- Mediation and persuasive skills
- Customer service experience
Job Details
Working Schedule:
3+2 work week
Weekdays: 1pm – 10pm (8hrs excl. break)
Weekends: 8:30am – 6:30pm (9hrs excl. break)
Responsibilities:
• Ability to deliver professional and high-quality service experience in a customer-facing role.
• Identify customers’ needs and have them assessed to maintain a continuous high level of customer service delivery and satisfaction.
• Taking ownership of customers’ problems and follow through effectively and efficiently.
• Key member of the customer support function in establishing continuous improvement of processes to promote customer satisfaction.
• Maintain close liaison with all other departments to have a good understanding of the operational flow and ensure seamless client experience.
Requirements:
• Possess at least a Diploma in any field.
• Able to work with 3 weekdays and 2 weekends schedule and shift hours.
• Proficient in English and bilingual to communicate effectively with customers.
• Candidates who have worked in the hospitality and service industry are preferred.
• Able to work in a fast-paced environment.
• Possess emotional maturity and passion for customer service.
• Equipped with good mediation and persuasive skills.
• Positive, outgoing personality with a professional disposition.