Customer Service Logistics Officer

Working Hours: Mondays to Fridays: 0800hrs to 1700hrs /Alternate Saturdays: 0800hrs to 1200hrs Working Location: Clementi Responsibilities: • Assist in the daily service operations to improve the operating standard, inventory management, customer service, quality and efficiency of the service operations. • Assist in customer service and inventory control to ensure prompt and good services delivered, and provide prompt rectification to remedy any service delivery deficiencies identified. • Do employ best practices in the functions of service standard setting, operations, inventory control, and customers service for the most efficient and effective approach. • Be responsible to: maintain customer files with quotations and prepare internal approval form and other information. • Manage and monitor shipping status and documentation formalities with hauliers and shipping companies to ensure proper and timely import/export of containers. • Ensure the correct Harmonised Tariff Schedule (HTS) classification is used for permit declarations. • Prepare and ensure proper and accurate (Customs / Tradenet) permits and clearance are obtained for import, export and duty payment. • Liaise with Customs on permit declaration discrepancies and queries related to TradeFirst renewal process. • Ensure proper and timely closing of all job files and confirmation of Customs duties payment from Customers. • Generate inventory report and email invoices to all customers on a monthly basis or as when required. • Adopt knowledge to provide good operational services and put in place a process of continuous professional development. • Review and propose correction processes as and when necessary. • Review performance and/or processes periodically. • Maintain harmonious relations with other divisions/departments. • Be self-motivated to enhance productivity and perform other tasks as assigned by the superior/Management. Requirements: • Minimum 3-5 years of relevant experience in the warehouse/logistics field preferred. • Minimum diploma in Logistics or equivalent. • Experienced in Licensed Warehouse environment and/or requirements for Customs’ compliance including Customs Permit Declaration. • Proficiency in Microsoft Office applications.