Customer Service
Job Summary
This is a permanent Customer Service role located in Novena, involving a 6-day work week with flexible hours. The position requires attending to customers, promoting FMCG products to meet sales targets, and handling inquiries and order processing. A basic salary of up to $2,000 is offered along with AWS, commissions, and variable bonus.
Responsibilities
- Attend to customers and provide product information
- Promote products to achieve sales targets
- Process customer orders, payments, and transactions
- Coordinate with Sales, Warehouse, and Operations teams
Required Skills
- Customer service experience
- Sales target driven
- Basic computer and administrative skills
Job Details
Position Title: Customer Service
Working Location: Novena
Working Hours: 6 days (Mon-Sat: Flexible working hours)
Salary Package: Basic salary up to $2,000 + AWS + Commissions + Variable Bonus
Duration: Permanent Role
Key Responsibilities
- Attend to customers and provide product information and recommendations.
- Promote products and work towards achieving assigned sales targets.
- Handle customer enquiries, feedback, and service issues professionally.
- Process customer orders, payments, and sales transactions.
- Maintain product displays and ensure the store/front office is organised.
- Monitor stock availability and coordinate replenishment when required.
- Support promotions, product launches, and in-store sales activities.
- Maintain good customer relationships and encourage repeat business.
- Prepare basic sales and customer service records.
- Coordinate with Sales, Warehouse, and Operations teams on customer orders and deliveries.
- Perform other customer service and store-related duties as assigned.
Requirements
- Relevant experience in customer service, retail sales, FMCG, food distribution, or a related environment is preferred.
- Comfortable with product promotion and working towards sales targets.
- Able to handle customer enquiries and resolve basic service issues.
- Able to work effectively in a frontline/store environment.
- Basic computer and administrative skills.