Customer Service Officer

Key Responsibilities Customer Support & Client Engagement - Respond promptly and professionally to customer enquiries via phone, email, and messaging platforms - Provide accurate information regarding services, processes, and appointments - Handle customer feedback, concerns, and follow-ups in a professional manner - Build and maintain positive relationships with clients and stakeholders Administrative & Operational Support - Manage scheduling, appointment coordination, and documentation - Maintain accurate customer records and databases - Assist with preparation of reports, forms, and administrative materials - Support day-to-day operational and coordination tasks Service Excellence - Ensure a high standard of customer experience and professionalism - Identify customer needs and provide suitable solutions or recommendations - Escalate complex issues to the relevant departments when necessary - Contribute ideas to improve service processes and workflow efficiency Team Collaboration - Work closely with internal teams to ensure seamless client support - Support events, outreach activities, or client engagement initiatives when required - Participate in team meetings and training sessions Requirements - Diploma, A-Level, or equivalent qualification - Prior experience in customer service, administration, or client-facing roles is an advantage - Strong communication and interpersonal skills - Positive attitude with strong problem-solving abilities - Organised, detail-oriented, and able to multitask effectively - Proficient in Microsoft Office and digital communication tools - Able to work independently and collaboratively in a fast-paced environment